Refund policy

No Return & No Refund Policy (Store Credit Only)

We have a strict No Return and No Refund policy. Instead of physical returns or refunds to your original payment method, we issue store credit for the value of the eligible item if requested within 30 days of receiving your order.

To be eligible for store credit, you must provide your receipt or proof of purchase, along with a detailed explanation and photographic evidence (if applicable) of the issue.

To start a store credit request, you can contact us at care@amritfresh.in. If your request is accepted, we will issue you a store credit code for the value of the item. Please do not send items back to us, as physical returns are not accepted.

You can always contact us with any questions regarding this policy at care@amritfresh.in.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right by issuing the appropriate store credit.

Exceptions / Non-Eligible Items Store credit cannot be issued for certain types of items, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot issue store credit on sale items or gift cards.

Exchanges Because we do not accept physical returns, direct exchanges are not available. The fastest way to get the item you want is to request store credit for your current eligible item and use that credit to make a separate purchase for the new item.

European Union 14-Day Cooling Off Period (Note: Only applicable if shipping to the EU) Notwithstanding the above, if the merchandise is being shipped into the European Union, you legally have the right to cancel or return your order within 14 days, for any reason and without a justification, for a full refund. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Store Credit Issuance We will notify you once we’ve received and reviewed your request, and let you know if the store credit was approved or not. If approved, you will automatically receive a digital gift card or discount code for the item's purchase value via email within 3 to 5 business days.

If more than 10 business days have passed since we approved your request and you have not received your credit, please contact us at care@amritfresh.in.